Refund Policy - M&A Advisory of Dual Track Advisors

DUAL TRACK ADVISORS, LLC

Refund and Cancellation Policy

Effective Date: June 2026 | Version 1.0

1. Purpose and Scope

This Refund and Cancellation Policy ("Policy") constitutes a contractual framework governing the financial responsibilities between Dual Track Advisors, LLC ("Dual Track Advisors," "we," "us," or "our") and its clients and customers ("Client" or "you") with respect to payment reversals, service cancellations, and monetary returns. This Policy is intended to comply with applicable consumer protection statutes and regional disclosure requirements, and to mitigate potential disputes arising from unmet service expectations.

This Policy provides general guidelines only. It is not exhaustive of every circumstance that may arise. The definitive, binding terms governing refunds, cancellations, and payment obligations for any specific engagement are set forth in the formal Client Engagement Agreement executed between Dual Track Advisors and the Client. In the event of any conflict between this Policy and the Client Engagement Agreement, the Client Engagement Agreement shall control.

2. Advisory Consultation Services

Advisory consultations include initial discovery meetings, strategy sessions, valuation discussions, and other time-based advisory engagements billed on a per-session or hourly basis.

2.1 Cancellation

Clients may cancel or reschedule a scheduled consultation without penalty by providing at least forty-eight (48) hours advance written notice. Cancellations received with less than forty-eight (48) hours notice may be charged a cancellation fee up to the full session rate.

2.2 Completed Sessions

Fees for advisory consultations that have been delivered are non-refundable. Dual Track Advisors' obligation is fulfilled upon delivery of the consultation, regardless of whether the Client acts upon the guidance provided.

3. Management Consulting — Progress Billings

IMPORTANT: Management consulting fees billed as progress billings are earned as they are billed. Each progress billing represents compensation for professional services rendered and value delivered during the applicable billing period.

Dual Track Advisors engages in ongoing management consulting services encompassing business assessment, strategic planning, execution support, Business Management Framework (BMF) implementation, and value creation work across both the Growth & Profitability Track and the Value & Exit Track. These services are billed on a progress billing basis, meaning:

Each invoice reflects professional services actually rendered during the billing period.
Fees are earned upon delivery of services in each period and are not contingent on any future outcome.
Progress billings are non-refundable once the billing period has closed and services have been performed.
Prepaid amounts for future periods not yet commenced may be subject to partial refund at Dual Track Advisors’ discretion, less any administrative or mobilization costs incurred, per the terms of the Client Engagement Agreement.

Dissatisfaction with business outcomes, market conditions, or other external factors that are beyond Dual Track Advisors’ control shall not constitute grounds for a refund of earned progress billings.

4. Investment Banking Retainers

Dual Track Advisors, in partnership with Growthink Capital (FINRA-licensed Broker-Dealer), may require the payment of a retainer in advance of commencing investment banking or M&A advisory services, including structured sale processes, buyer identification, and transaction negotiations.

Investment banking retainers are governed by the following principles, consistent with standard professional practices applicable to attorney and advisory retainer arrangements:

4.1 Nature of Retainer

A retainer payment secures the availability of Dual Track Advisors and its investment banking partners and is applied against fees as services are rendered. The retainer is not a deposit held in trust; we are not acting as a fiduciary; it is a prepayment of anticipated fees and becomes the property of Dual Track Advisors upon receipt, subject to the earning provisions below.

4.2 Earning of Retainer Fees

Retainer funds are earned as services are performed. Upon commencement of an engagement, Dual Track Advisors will apply the retainer against fees accrued at the applicable rate. Work product generated, time expended, and third-party costs incurred are non-recoverable once performed.

4.3 Retainer Credit-Back at Closing

As detailed in the applicable Client Engagement Agreement, retainer fees paid may be credited against the success fee owed at the closing of a transaction. This credit-back is subject to the conditions specified in the engagement agreement and is not a guarantee of refund.

4.4 Unused Retainer Balance

In the event an engagement is terminated prior to full deployment of the retainer, any unused and unearned portion of the retainer—after deducting all fees for services rendered, time expended, out-of-pocket costs, and applicable termination fees—will be handled in accordance with the Client Engagement Agreement. Dual Track Advisors shall provide an accounting of retainer usage upon written request.

4.5 No Refund After Transaction Close

No portion of any retainer or success fee is refundable once a transaction has closed.

5. Book — “Dual Track Leadership” by Paul Dickson

All sales of the book Dual Track Leadership by Paul Dickson are final. No refunds are available for either:

Printed (physical) copies, once shipped; or
Electronic copies (eBook, PDF, or other digital format), once delivered or downloaded.

By completing a purchase, the buyer acknowledges this no-refund policy. Defective printed copies may be eligible for replacement upon written notice within ten (10) days of receipt.

6. Online Courses, Self-Study Courses, and Seminars

No refunds are available for online courses, self-study programs, or seminars once the program has been started or any portion of the content has been accessed or downloaded.

This applies to all digital learning products and live or recorded instructional programs offered by Dual Track Advisors, including but not limited to:

The Dual Track Leadership online course or any related course modules;
Self-study programs delivered in any digital format;
Recorded seminar content, once accessed or downloaded;
Live seminar or workshop registrations, where cancellation occurs within the no-refund window specified at registration.

For live seminars and workshops, cancellation and refund terms (if any) will be stated at the time of registration. If no specific terms are stated, the registration fee is non-refundable.

7. General Provisions

7.1 How to Request a Refund or Raise a Dispute

All refund requests must be submitted in writing to Dual Track Advisors at the contact information provided in the Client Engagement Agreement. Requests must include: (a) the Client’s name and contact information; (b) a description of the service or product in question; (c) the date of purchase or service delivery; and (d) the basis for the refund request. Dual Track Advisors will acknowledge receipt within five (5) business days and respond substantively within fifteen (15) business days.

7.2 Chargebacks

For clients operating under a signed Client Engagement Agreement, initiating a chargeback with a payment processor or financial institution without first following the dispute resolution process set forth in Section 7.1 may constitute a material breach of that agreement. Dual Track Advisors reserves the right to contest any such chargeback and to seek recovery of fees, costs, and damages incurred as a result.

For purchases of books or digital products not governed by a signed engagement agreement, we ask that you contact us before initiating a dispute with your payment provider. Your consumer rights of a chargeback will be protected, but we will make reasonable efforts to resolve the issue directly.

7.3 Policy Not Inclusive

This Policy does not address every possible scenario. Specific services, customized engagements, or other circumstances not expressly covered herein are governed exclusively by the terms of the Client Engagement Agreement. Clients are encouraged to review their engagement agreement carefully prior to executing it.

7.4 Modifications to this Policy

Dual Track Advisors reserves the right to modify this Policy at any time. Changes will be posted on the Dual Track Advisors website and, where applicable, communicated to active clients. The version of this Policy in effect at the time of purchase or engagement execution shall govern that transaction.

7.5 Governing Law

This Policy shall be interpreted in accordance with the laws of the jurisdiction specified in the Client Engagement Agreement. Nothing in this Policy shall be construed to limit any rights provided to consumers under applicable law.

Dual Track Advisors, LLC | This document is for informational purposes only and does not constitute legal or financial advice. The definitive refund and cancellation terms for any engagement are set forth in the Client Engagement Agreement.